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Customer Service Associate - Front Desk - Health

Date: Jan 25, 2023

Location: Wichita, KS, US

Company: Sedgwick County

Department:  Health Department 

Pay:  $13.30 per hour.  

Work Schedule:   


Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities.  For more detailed information, please visit our benefits page at SCBenefits.


Interact with clients and clinic staff to ensure efficient delivery of services.  Perform check-in and check-out procedures for clients.    Ensure fiscal processes comply with departmental policies and procedures.   Assist community members in finding healthcare resources.  Provide assistance and information to the public via telephone.  Process client data and must ensure client confidentiality.


Provide direct patient interactions (ex. in person – check-in/out, through email, and over the phone)

  • Schedule appointments, create/update medical records, and accurately complete data entry
  • Utilize correct payment status for clients. Informs them of financial obligation, payment requirements, and encourages initial payment of fees at time of service
  • Provide accurate and up to date information to clients
  • Handle check-in and check-out process politely and professionally


Perform accurate and timely data entry into electronic records and assure accuracy of encounters and procedure codes.

  • Accurately enter data into required electronic records or systems
  • Audit data to verify information is correct and complete
  • Correct errors timely
  • Participate in QI project


Receive and post payments, verify receipts, and research client payment history.

  • Payments accurately posted to client accounts on a daily basis
  • Cash drawer report completed accurately
  • Cash report submitted per policy and procedure on a daily basis
  • Conduct funds accountability prior to a scheduled or foreseeable absence


Minimum Qualifications: High school diploma or equivalent, including or supplemented by course work in bookkeeping, accounting, or related fiscal work. In order to comply with the requirements of the federal health care staff COVID-19 vaccination mandate, all employees of COMCARE and the Health Department must be fully vaccinated. All offers of employment are contingent upon submission of vaccination documentation prior to start date. 

  • All employees may be required to wear respirators in emergency situations and for routine operations as requested. Employees will be enrolled in the respiratory protection program, which may include an annual fit testing and medical evaluation.
  • This is a Tier 1 position; identified as personnel who, in the event of a public health emergency, will not be working within the emergency operations center or will not be sent out to the field as responders. Tier 1 staff complete courses IS 100 and 700 within 30 days of employment. Additional ICS trainings may be required.
  • Bilingual individuals in English and a non-English language may take a proficiency test in the non-English language. To ensure the competence of individuals providing language assistance at the Division of Health, only those who pass the test may use their non-English language with clients with Limited English Proficiency (LEP). After hire, a bilingual employee who has passed the proficiency test may agree to take a medical interpreter skills test to interpret between a client with LEP and an English-speaking employee. (National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care)


Preferred Qualifications: Course work in bookkeeping, accounting, or related fiscal work. One year of experience in fiscal work, billing, and/or customer service environment. Bilingual in English and either Spanish or Vietnamese.


It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number for employment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.

Nearest Major Market: Wichita

Job Segment: Front Desk, Data Entry, Administrative, Bilingual, Customer Service