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PT I.T. Associate-HEALTH

Date: Aug 10, 2022

Location: Wichita, KS, US

Company: Sedgwick County

Department:  Health Department 

Pay:  $13.30 per hour  

Work Schedule: M-F 8:00-Noon  

 

This is a shared position in the Sedgwick County Health Department between Children and Family Health and the Health Information Technology. Provides ongoing support and troubleshooting to ensure that all users have the information technology access they need to perform their job duties. Primary Job responsibility is to ensure that all access requests and any technology service requests and issues are addressed and resolved in a timely manner. Maintains technical documentation that supports the employee access process. Responsible for data entry of patient information into Children and Family Health electronic systems and must ensure client confidentiality at all times. Provides clerical support and customer service work in both departments.

 

Provide IT Support for Health Department programs

  • Accurately track time of other Health IT program staff spent on customer resolution of IT requests
  • Ensure acknowledgement of ticket assigned is in a timely fashion.
  • Schedule meetings and provide other administrative support for Health IT

 

Perform Data Entry for Children and Family Health Division

  • Process Children and Family Health client data to include client demographics, personal information, and information within the Health Department’s program guidelines according to protocols
  • Accurately input all client data information into Health Information systems for the purpose of grant reporting, billing, CVR, and performance management according to program protocols

 

Provide Customer Service for clients and staff of Children and Family Health

  • Properly track the status of all service calls. Communicate effectively with customers on status of service calls to ensure excellent customer service.
  • Courteously and professionally handles interactions with internal and external clients.
  • Answer telephone inquiries with general program information.
  • Assist with front desk duties when receptionist/assistant as needed
  • Provide reminder calls using VOIP application features.

 

Minimum Qualifications: High school diploma or equivalent. One year experience in I.T. support, fiscal work, billing, and/or customer service. Knowledge of office procedures, methods, and equipment. Knowledge of Windows based programs such as Outlook, Excel, and Word. In order to comply with the requirements of the federal health care staff COVID-19 vaccination mandate, all employees of COMCARE and the Health Department must be fully vaccinated. All offers of employment are contingent upon submission of vaccination documentation prior to start date. 

 

Preferred Qualifications: Associate’s degree, including supplemental coursework in information technology, or health care records. One year experience in I.T. support, fiscal work, billing, and/or customer service in health care setting. Knowledge of office procedures, methods, and equipment.

 

It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number for employment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.


Nearest Major Market: Wichita

Job Segment: Front Desk, Data Entry, Administrative Assistant, Clerical, Telecom, Administrative, Technology