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Quality Assurance Specialist-CDDO

Date: Aug 6, 2022

Location: Wichita, KS, US

Company: Sedgwick County

Department:  CDDO 

Pay:  $15.40 per hour  

Work Schedule: Varies, 8 hrs/day M-F, typically between 8am-6pm, depending on program needs (Telework options)  


Performs quality assurance related activities to monitor satisfaction of individuals who are receiving IDD services in Sedgwick County. Interacts with affiliates and consumers in the community and provides internal data management for the Quality Assurance (QA) department. 


Data Management

  • Record satisfaction survey outcomes received during annual functional assessments
  • Select, assign and monitor deadlines of quarterly reviews to the local Quality Assurance Committee
  • Record Quality Assurance Committee scoring data for preparation of trend reports
  • Enter critical incidents of consumers pertaining to police involvement, hospitalizations, and cases of abuse, neglect, or exploitation in Quality Consult database
  • Complete quarterly trend reports based on critical incident reporting
  • Monitor mandatory training and create membership badges of Quality Assurance Committee members


Continuous Quality Improvement

  • Interact with consumers and affiliate staff members when completing Community Service Provider day and residential site visits
  • Document and report site visit outcomes
  • Communicate with consumers to evaluate service dissatisfaction; report outcomes to appropriate QA team member
  • Report to the appropriate QA team member any identified quality assurance related concern


Contract Compliance

  • Monitor service expectations during site visits to Day program affiliate locations and Residential program affiliate locations
  • Manage user information in Relias Learning; perform administrative duties as assigned
  • Monitor compliance hotline
  • Monitor active users in Relias on-line training system
  • Interact with affiliates around KDADS background checks, maintaining internal resources
  • Other contract compliance duties as assigned


Minimum Qualifications: Bachelor’s degree in the human services field or similar field of study. Six months experience working with individuals with intellectual and/or developmental disabilities. Per Sedgwick County policy, this is a driving level position that requires a valid Kansas driver’s license without restrictions and current proof of automobile insurance. Applicable knowledge of Microsoft Outlook, Word, Excel and Access. Access to reliable, personal transportation. Must submit to criminal, abuse/neglect registry background checks.


It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number for employment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.

Nearest Major Market: Wichita

Job Segment: Quality Assurance, Database, Technology