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WIC Clerk - Health

Date: Mar 29, 2021

Location: Wichita, KS, US

Company: Sedgwick County

Department:  Health Dept. 

Pay:  $12.67 per hour 

Work Schedule: M - F 8 - 5 - one evening until 6:30pm by rotation 

 

This is a clerical position involving checking in clients for appointments, determining client eligibility, filing, telephone work, operation of the State of Kansas automated computer system, food benefit issuance, and other assigned responsibilities. This position requires a thorough knowledge of WIC program policies and procedures.

 

Provides Education

  • Explains WIC program services to clients using motivational counseling techniques.
  • Provides appropriate community referrals.
  • Provides guidance and documentation of client’s secondary nutrition education contacts.
  • Able to accurately read immunization records and make appropriate referral to those clients not currant on their vaccinations.
  • Provides WIC outreach.

 

Manage Record Keeping

  • Documents in the KWIC software client findings, HIPAA, Web IZ participation.
  • Verifies and documents client income and proofs for determining client eligibility.
  • Manages client’s next appointment letter and diet questionnaires.
  • Issuance of client’s food benefits.
  • Appropriate electronic signatures are captured for client’s rights and responsibility.
  • Meets program productivity standards.
  • Reports success stories.

 

Provides WIC call center services

  • Professionally schedules client appointments and answers client’s questions.
  • Has job knowledge of call center procedures/policies.
  • Use WIC phone standards.

 

Minimum Qualifications: High School diploma or equivalent required. Two years of experience in varied clerical and office setting work or various experience in a public setting providing customer service would be considered. Including such skills as, but not limited to, computer experience, data entry, customer service, phone experience, office equipment use, decision making skills.

 

Preferred Qualifications: Any equivalent combination of training and experience, which provides the required knowledge, skills, abilities and competencies. Bilingual and interpreter preferred – be able to pass minimum proficiency and/or medical interpreter testing.

 

It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number for employment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.


Nearest Major Market: Wichita

Job Segment: Clerical, Testing, Data Entry, Call Center, Administrative, Bilingual, Technology, Customer Service