WIC Client Care Specialist - Health

Date: May 24, 2023

Location: Wichita, KS, US

Company: Sedgwick County

Department:  Health Dept. 

Pay:  $ 15.69 per hour  

Work Schedule: Monday to Friday 8:00am - 5:00pm, Staff rotate one evening a week & work 9:30am - 6:30pm  


Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities.  For more detailed information, please visit our benefits page at SCBenefits.


The Women, Infant, and Children’s (WIC) Administrative Support II position works to meet the mission of the Sedgwick County Health Department by carrying out one-on-one personalized assistance and coordination for WIC services. This position rotates through three primary WIC areas; clinic front desk, gathering client’s medical data and the WIC call center.  The position also determines the client income eligibility, and issues the client’s food benefits. This position requires a thorough knowledge of WIC program policies and procedures. Employee will provide support during public health emergencies (Activation Level 1).


Customer Service and Outreach Support

  • Welcome and assist internal and external customers
  • Follow policies, procedures and workflows
  • Identify and clarify client needs, research issues, and provide program education to assist clients in the understanding of how WIC works
  • Refer and document community referrals
  • Schedule, reschedule, cancel and send reminders for client appointments Manage email inboxes and faxes; monitor and respond to requests
  • Rotates through three primary areas: clinic front desk, performing medical data, and call center
  • Gather clients medical data: includes taking heights/lengths, weights and using a lancet to draw a finger poke blood sample for hemoglobin and lead tests for women, infants and children ages 1 to 5
  • Issue food benefits
  • Provide guidance, and document the clients’ secondary nutrition education appointment contact
  • Promote breastfeeding, including providing education and referrals to address mother’s needs; handle return of breast pumps
  • Manage supply inventories of office, including printing materials and medical supplies
  • Provide WIC outreach: mailings and in-person events
  • Manage incoming client referrals from IRIS software
  • Screen immunization records to ensure up-to-date status
  • Distribute and collect surveys for WIC services
  • Meet program client contact productivity standards
  • Follow and document HIPAA regulations and WIC confidentiality
  • Provide and discuss voter registration/declination with client and interoffice voter form to County elections office
  • Reports and provides written documentation to supervisor on client complaints


Documentation and Recordkeeping

  • Complete data entry for clients(demographic information and other program software fields)
  • Verify and document insurance and/or income eligibility/verification of client proofs
  • Provides client appointment letters
  • Complete monthly reports, including information for no-show appointments, certifications ending, and no-show/ no-reschedule
  • Assists with record/file management by boxing charts for storage
  • Complete personal WIC daily hours report


WIC Call Center

  • Schedule, reschedule, and answers client questions over the phone
  • Mails next appointment letters
  • Communicates by email with site supervisors on clients needing a return phone call or additional information
  • Prepare and send verification of certification for out of state transfers


Minimum Qualifications: High School Diploma or equivalent. One year of experience in customer service, office administration, or a related field. Must complete Federal Emergency Management Administration (FEMA) IS 100 and 700 courses within 30 days of employment. In order to comply with the requirements of the federal health care staff COVID-19 vaccination mandate, all employees of COMCARE and the Health Department must be fully vaccinated. All offers of employment are contingent upon submission of vaccination documentation prior to start date. 


Preferred Qualifications: Two years of experience in customer service, office administration, or a related field. CNA, CMA, MA, HHA.


It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number for employment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.

Nearest Major Market: Wichita

Job Segment: Front Desk, Emergency Management, FEMA, Call Center, Testing, Administrative, Government, Customer Service, Technology