911 Embedded Crisis ICS III - COMCARE

Date: May 19, 2023

Location: Wichita, KS, US

Company: Sedgwick County

Department:  COMCARE 

Pay:  $24.15 per hour | This position may be eligible for a sign on bonus of $2,500 after 60 days of employment if selected applicant meets all policy conditions.  

Work Schedule: Varied Hours  


Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities.  For more detailed information, please visit our benefits page at SCBenefits.


Work as part of a team providing crisis intervention to meet the needs of members of the community and Certified Community Behavioral Health Clinic (CCBHC) patients who are in crisis. This includes answering emergency calls with a suspected or confirmed mental health crisis component and entering information into the Computer Aided Dispatch system. Assess current level of dangerousness for patients who report a psychiatric crisis by phone, provide crisis case management services applying CCBHC practices as needed, and support suicide prevention efforts in the community while upholding the mission and vision of COMCARE of Sedgwick County.


Direct Service

  • Provide direct service to patients in responding to telephone calls on multiple crisis intervention phone lines while concurrently documenting calls.
  • Question callers using the Columbia Suicide Severity Rating Scale.
  • Engage callers using evidence-based practices to support de-escalation and safety planning.
  • Make appropriate referrals to other agencies or departments as required
  • Remain logged into the phone system, in an available status, to receive emergency calls.
  • Other duties as assigned by supervisor.
  • Manage distraught or psychotic patients who are in need of structure; monitor gross psychological and physical functions of patients.
  • Conduct risk assessments as needed to address safety of patients.
  • Contact service providers to request and arrange services; coordinate and monitor services rendered
  • Create and initiate plans to ensure patients attend mental health appointments
  • Other duties as assigned by supervisor.



  • Complete all progress notes in accordance with CCBHC and COMCARE guidelines which meet requirements for medical necessity, goal-directed treatment and client response to treatment within prescribed timelines.
  • Enter information into the Computer Aided Dispatch (CAD) system using outlined criteria applicable to the emergency being reported.
  • Documentation meets minimum Medicaid standards for content and quality.
  • Completes Notes for Record to ensure the completeness of the medical record.
  • Completes call logs to ensure important information is available to other providers.
  • Complete documents prior to ending shift with or on behalf of the client.


General Administrative Duties

  • Attend regularly scheduled staff meetings and other activities as assigned.
  • Identify sources of information needed to provide comprehensive mental health treatment and secure the necessary COMCARE consents to release information. Submit necessary referral forms to team supervisor for approval or assignment in Psych Consult
  • Complete all necessary forms for admission and/or discharge for Crisis Stabilization Unit patients
  • Ensure all needed documentation and forms are completed and up-to-date for assigned SCOAP patients
  • Complete shift reports
  • Notify treatment providers of client admission to Crisis Stabilization Unit


Minimum Qualifications: Bachelor’s degree or be equivalently qualified by work experience or a combination of work experience in the human services field and education, with one year of experience substituting for one year of education. Must have a valid Kansas Driver’s license and current proof of automobile insurance. Must be able to safely operate a motor vehicle and meet driver qualification standards as set forth in Sedgwick County’s Fleet Vehicle Operation and Usage policy.  Meet the specifications as outlined in the CMHC/CCBHC licensing standards and pass KBI, SRS child abuse check, adult abuse registry, and motor vehicle screens.  Must complete orientations provided by Sedgwick County and COMCARE. In order to comply with the requirements of the federal health care staff COVID-19 vaccination mandate, all employees of COMCARE and the Health Department must be fully vaccinated. All offers of employment are contingent upon submission of vaccination documentation prior to start date.


It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number for employment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.

Nearest Major Market: Wichita

Job Segment: Embedded, Informatics, Technology