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Adult Medical Services Office Specialist

Date: Nov 16, 2021

Location: Wichita, KS, US

Company: Sedgwick County

Department:  COMCARE 

Pay:  $12.67 per hour | This position has been approved for a salary increase effective January 1, 2022. The new rate of pay will be $13.30 per hour. 

Work Schedule: M-F, 8a-5p 


Greet public, provide customer service and general reception as well as provide office and administrative support required to ensure timely processing of program referrals, outcome reporting and program functioning at all levels of service.



  • Greet clients professionally and promptly.
  • Answer phones in a professional manner and route appropriately.
  • Verify demographic and insurance information and update in the Electronic Medical Record (EMR).
  • Prepare excuse notes as requested.
  • Open and close the office as needed.
  • Maintain cleanliness/tidiness of lobby.
  • Use overhead or through-the-phone paging.
  • Check in clients and notify providers as appropriate.
  • Request interpreters.
  • Distribute medications/prescription slips as requested by medical staff.
  • Check and distribute faxes from the fax folders.
  • Schedule meeting room space for staff.
  • Set up rooms for meetings.
  • Distribute agency and med staff surveys.
  • Maintain copy machines and printers.
  • Maintain visitor’s log, authorized visitor forms.
  • Distribute interoffice and postal mail, prepare for pick up.
  • Accurately schedule follow up appointments as requested by staff or clients using Just In Time (JIT) guidelines.
  • Provide client with appointment card or blue JIT reminder card.
  • Schedule interpreters for clients using MCO interpreter or contracted interpreters.
  • Open clients and schedule appointments for other programs as requested.
  • Maintain cancellation list for medication appointments.
  • Cancel appointments if a provider is out of the office.
  • Update medical staff calendars for days out of the office.
  • Distribute client rights and responsibilities.



  • Prepare financial updates for clients.
  • Complete releases of information as needed or requested.
  • Set up insurance coverage and fee matrix.
  • Verify insurance and income.
  • Monitor batch errors.
  • Problem solve billing issues at the program level.
  • Collect payments on accounts.
  • Receipt payments for client and note in EMR.
  • Enter note in EMR for clients who are not able to make payments.
  • Prepare payments for deposit and complete reconciliation form.


Data Entry

  • Verify KMAP.
  • Enter authorizations as needed.
  • Prepare letters for closure, participation, missed appointments and outreach.
  • Enter data in other systems as required.
  • Maintain staff contact lists and emergency contact lists.
  • Enter information on SharePoint for clients checking in for med intakes or NSNAP.
  • Gather and enter Metric Data for Strategy Team as assigned.
  • Track and trend bus pass usage for programs as requested.


Minimum Qualifications: High School diploma or equivalent. Two years’ general office experience. Must pass KBI, SRS child abuse check, adult abuse registry, and motor vehicle screens. Must complete orientations provided by Sedgwick County and COMCARE.


It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number for employment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.

Nearest Major Market: Wichita

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