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After Hours Emergency Services Team Lead - COMCARE

Date: Feb 23, 2023

Location: Wichita, KS, US

Company: Sedgwick County

Department:  COMCARE 

Pay:  $26.64 per hour.  

Work Schedule: Sunday - Thursday 3:00pm-11:00pm  


Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities.  For more detailed information, please visit our benefits page at SCBenefits.


To oversee day-to-day after hours Emergency Services and 988 operations, including integrating COMCARE’s Emergency Services into 911’s call center. To assist the Community Crisis Center Program Managers in the provision of emergency mental health services by triaging and directing workflow, coordinating care with community agencies, collaborating with families and internal treatment providers and provide necessary follow up for positive outcomes.


Collaboration with 911 Emergency Communications, local and state hospitals, and other community partners.

  • Maintain positive working relationship with Sedgwick County Emergency Communications (911).
  • Provide oversight and support to Integrated Care Specialists taking calls transferred from 911, afterhours Emergency Services and 988.
  • Provide information to Emergency Communications and COMCARE leadership related to 911 embedded operations.
  • Collaborate with community partners and other treatment providers.
  • Participate in Stakeholders meetings.
  • Educate participating stakeholders and community partners about COMCARE’s Emergency Services.


Assist the Community Crisis Center Program Managers

  • Triage and direct daily workflow in the absence or at the request of the Program Manager
  • Review closure list and identify necessary acute follow up
  • Communicate with community partners regarding emergent patient concerns
  • Contact natural supports and/or treatment providers to gain or share information
  • Coordinate follow up contacts with Community Crisis Center patients


Data Collection

  • Gather and compile monthly and yearly program statistics in accordance with CCBHC and COMCARE guidelines.
  • Prepare monthly reports on program statistics.
  • Pull data on request for tours, meetings and other events.


Employee Development 

  • Participate in the screening, hiring and orientation of new staff members.
  • Ensure all staff members are trained on performance expectations and documentation standards, as well as, administrative duties, and Sedgwick County/COMCARE policies and procedures.
  • Coach staff and monitor performance improvement plans.
  • Assess the skills of assigned staff members through direct observation of work in the field with clients.
  • Complete interim reviews and annual performance evaluations for assigned staff members and submit to COMCARE human resources staff on time.
  • Meet with assigned staff to create professional development goals -and approve staff use of designated professional development funds.
  • Meet with assigned staff for regularly scheduled, individual supervision and maintain documentation regarding the content of the supervisory conference. Supervision shall occur no less than once each month and may be more frequent, as needed to support the employee’s job performance. 
  • Participate in regular individual and/or group supervision for ICS staff assigned to team.


Minimum Qualifications: Bachelor’s Degree or equivalent education and experience. Four years of related experience. Must have a valid Kansas Driver’s license and current proof of automobile insurance. Must be able to safely operate a motor vehicle and meet driver qualification standards as set forth in Sedgwick County’s Fleet Vehicle Operation and Usage policy.  Meet the specifications as outlined in the CMHC/CCBHC licensing standards and pass KBI, DCF child abuse check, adult abuse registry, and motor vehicle screens.  Must complete orientations provided by Sedgwick County and COMCARE. In order to comply with the requirements of the federal health care staff COVID-19 vaccination mandate, all employees of COMCARE and the Health Department must be fully vaccinated. All offers of employment are contingent upon submission of vaccination documentation prior to start date. 


Preferred Qualifications: Four years of experience in a Community Mental Health Center and/or supervisory experience.


It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number for employment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.

Nearest Major Market: Wichita

Job Segment: Manager, Call Center, Management, Customer Service