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Community Support Services Team Leader - COMCARE

Date: Feb 9, 2021

Location: Wichita, KS, US

Company: Sedgwick County

Department:  COMCARE 

Pay:  $16.98 per hour 

Work Schedule: M-F, 8a - 5p with flexibility 

Oversee the day-to-day activities of an assigned group of case managers. Provide administrative supervision to staff. Ensure employees provide medically necessary direct services to adults with a severe and persistent mental illness (SPMI). Provide case management services for patients who meet SPMI criteria as needed in the absence of an assigned case manager. Participate in program planning, development and operation. Participate in the hiring process and train new staff.


  • Plan and participate in team meetings to review case activity, engage in team problem solving and provide administrative direction through the dissemination of information and interpretation of company policy.
  • Attend case management leadership meetings facilitated by program managers. Identify needs for training, policy changes and program improvement.
  • Build and maintain relationships with external and internal customers.
  • Investigate and mediate patient and/or employee complaints.

Resource Management

  • Regularly review patient service hours and documentation completion reports to ensure maximum service provision of assigned staff members.
  • Monitor Avatar reports for all assigned staff members and follow-up to make sure corrections are completed and billings are cleared.
  • Review and approve: timesheets, planned employee absence requests, and flex fund reimbursement requests for goal directed work completed with individual patients.
  • Ensure that the following are completed in a timely manner for all assigned staff members: progress notes, treatment plans, financial reviews for patients, and UR corrections.

Employee Development

  • Participate in the screening, hiring and orientation of new staff members.
  • Ensure all staff members are trained on performance expectations and documentation standards, as well as, administrative duties, and Sedgwick County/COMCARE policies and procedures.
  • Assess the skills of assigned staff members through direct observation of work in the field with patients.
  • Complete interim reviews and annual performance evaluations for assigned staff members and submit to COMCARE human resources staff on time.
  • Meet with assigned staff for regularly scheduled, individual supervision and maintain documentation regarding the content of the supervisory conference. Supervision shall occur no less than once each month and may be more frequent, as needed to support the employee’s job performance.
  • Participate in regular individual and/or group supervision for case management staff assigned to team.
  • Co-sign all progress notes for new employees for up to 60 days, as needed, to ensure quality and timeliness of documentation and to provide feedback and coaching as indicated.


Minimum Qualifications: Bachelor’s degree or be equivalently qualified by work experience or a combination of work experience in the human services field and education, with one year of experience substituting for one year of education. If no degree is present applicant may substitute each one year of experience for one year of education. One year experience working in a Community Mental Health Center and/ or have a demonstrated knowledge and work history of job development for disabled populations. Must have a valid Kansas Driver’s license and current proof of automobile insurance. Must be able to safely operate a motor vehicle and meet driver qualification standards as set forth in Sedgwick County’s Fleet Vehicle Operation and Usage policy. Meet the specifications as outlined in the CMHC licensing standards and pass KBI, DCF child abuse check, adult abuse registry, and motor vehicle screens. Must complete orientations provided by Sedgwick County and COMCARE.

It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number for employment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.

Nearest Major Market: Wichita

Job Segment: Manager, Management