Crisis Response Specialist - COMCARE

Department:  COMCARE

Pay:  $24.15 per hour | This position may also be eligible for a sign on bonus of $2,500 after 60 days of employment if selected applicant meets all policy conditions. 

Work Schedule: Varied hours 

Work as part of a team providing crisis intervention to meet the needs of members of the community and Certified Community Behavioral Health Clinic (CCBHC) patients who are in crisis. This includes responding to telephone calls on crisis intervention lines. Assess current level of dangerousness for patients who report a psychiatric crisis both by phone and in-office. Provide crisis case management services applying CCBHC practices, as needed. Work with adults and children to see that community resources are in place to meet the current needs of the patient. Provide emergency services on a short-term basis. Assist with efficient functioning of the Emergency Services Office. Support suicide prevention efforts in the community while upholding the mission and vision of COMCARE of Sedgwick County.

Direct Service.

• Provide direct service to patients in responding to telephone calls on multiple crisis intervention phone lines while concurrently documenting calls.
• Support the clinical staff in the community by assisting with Mobile Crisis Unit calls.
• Transport patients to the hospital when applicable and necessary.
• Provide crisis stabilization services to individuals experiencing a mental health crisis while they are in the Crisis Stabilization Unit (CSU).
• Manage distraught or psychotic patients who are in need of structure; monitor gross psychological and physical functions of patients.
• Collaborates with community partners, caregivers, family members, physicians and other treatment providers on a regular consistently until patient dismissal.
• Provide transportation to support patient attendance in medical appointments and other therapeutic goal related activities to include development of community resources, employment or education access, social or consumer-run activities and related supports.
• Identify and secure in-home services to maintain stabilization once patient returns home.

Documentation.

• Complete all progress notes in accordance with CCBHC and COMCARE guidelines which meet requirements for medical necessity, goal-directed treatment and patient response to treatment within prescribed timelines.
• Documentation meets minimum Medicaid standards for content and quality.
• Completes call logs to ensure important information is available to other providers.

General Administrative Duties.

• Processing Medicaid, state hospital, Level II and PRTF screens as they are received in the Emergency Services office and recording the screen/s on the Emergency Services (ES) office electronic board.
• Processing half-slips for walk-in and cop-in patients, including entering patient information onto the ES office electronic board in a timely manner.
• Identify sources of information needed to provide comprehensive mental health treatment and secure the necessary COMCARE consents to release information. Submit necessary referral forms to team supervisor for approval or assignment in electronic health record (EHR).
• Ensure all needed documentation and forms are completed and up-to-date for assigned SCOAP patients.

Minimum Qualifications: Bachelor’s degree or be equivalently qualified by work experience or a combination of work experience in the human services field and education, with one year of experience substituting for one year of education. Per Sedgwick County policy, this is a driving level position that requires a valid US driver’s license without restrictions and current proof of automobile insurance.  Must have access to personal passenger vehicle to complete the driving duties of the position. Meet the specifications as outlined in the CMHC/CCBHC licensing standards and pass KBI, DCF child abuse check, adult abuse registry, and motor vehicle screens.  Must complete orientations provided by Sedgwick County and COMCARE.

It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number for employment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.