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Emergency Service Call Taker

Date: May 25, 2021

Location: Wichita, KS, US

Company: Sedgwick County

Department:  Emergency Communications

Pay:  $14.66 per hour 

Work Schedule: Shift work 40+ hours a week 

 

Responsible for answering and processing emergency calls to provide the vital link for emergency care to citizens and to ensure that public safety personnel can respond to emergencies in a safe and timely manner. Provide emergency medical dispatching instructions to callers in need.

 

ESSENTIAL JOB FUNCTIONS:

  • Answer calls via emergency telephone system; interview callers and effectively utilize customer service caller management techniques to control flow of call information
  • Utilize Computer Aided Dispatching (CAD) system for call entry and data retrieval
  • Provide necessary instructions or directives to callers

 

MINIMUM QUALIFICATIONS:

  • High school diploma or equivalent
  • Legally eligible to work in the U.S.

 

PREFERRED QUALIFICATIONS:

  • Bilingual

 

REQUIRED PRE-EMPLOYMENT TESTING/SCREENING:

  • Ability to pass a typing test with a minimum score of 35 words per minute
  • Physical
  • Drug screen
  • Criminal background check

 

TYPING TEST DETAILS:

  • Applicants must complete and pass the required typing test in order to be considered for an interview.
  • Applicants must go online to kansasworks.com to create a user profile (click on “Job Seekers”, then under the option to “Create a Profile” select “Create a job Seeker Account”).
  • Once your application has been submitted and your online account with KansasWorks has been created, a member of the hiring team will reach out to you via E-mail and/or phone call to facilitate a typing test.
  • Typing test scores are good for three years. If you have tested in the past three years, please e-mail Sedgwick County Human Resources at SCHREmployment@sedgwick.gov.

 

SEDGWICK COUNTY PRE-EMPLOYMENT TESTING DETAILS:

  • The physical, drug screen, and criminal background check are completed after a conditional job offer of employment has been made to the applicant.

 

TRAINING AND PROMOTIONAL PROCESS:

Newly hired team members are first trained to manage emergency calls and are then expected to cross-train into the role of a Dispatcher. The following illustrates the promotional processes, current pay increases, and training timelines for Call Takers and Dispatchers:

  • Call Taker ($14.65 hourly) - Starting pay upon hire.
  • Dispatcher I ($15.39 hourly) – Promotion to Dispatcher I is granted upon acceptance into the Dispatch Academy; entrance into the Dispatch Academy is based upon performance as a Call Taker.
  • Dispatcher II ($16.15 hourly) – Promotion to Dispatcher II will be granted six months after satisfactory performance and release from training as a Dispatcher I.

 

It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number for employment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.


Nearest Major Market: Wichita

Job Segment: Bilingual