Fiscal Associate - COVID Call Center

Pay:  $13.299 

Work Schedule: M-F, 8A-5P 

This is a temporary position in the Sedgwick County Health Department for COVID-19 response. Performs advanced clerical work and customer service. Following call center procedure, responds to COVID-19 related questions from the public and businesses and organizations via phone call or email. Provides education. Directs calls and emails to subject matter experts as needed. Ensures a response to all calls and emails within one day. Ensures client confidentiality. May work in the office or telecommute.

Respond to COVID-19 related questions from the public and businesses and organizations

• Respond to calls and emails using good customer service and listening skills
• Direct calls and emails to subject matter experts as needed, following procedures.
• Accurately and timely document all calls and emails in call log
• Follow HIPAA policies

Provide education

• Provide accurate and up-to-date information about COVID-19 to clients. Answer questions.
• Provide appropriate referrals for testing
• Assist in researching and creating responses to questions

Produce clerical duties

• Produce daily report of activities
• Perform data entry and other clerical duties for COVID-19 Response as assigned

Minimum Qualifications: High school diploma or equivalent, including or supplemented by course work in bookkeeping, accounting, or related customer service work.

Preferred Qualifications: Post-high school course work in customer service-related area. One year of experience in fiscal work and/or customer service environment. Bilingual in English and either Spanish or Vietnamese.

It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number for employment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.