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Medical Call Center Specialist - HEALTH

Date: Nov 26, 2022

Location: Wichita, KS, US

Company: Sedgwick County

Department:  Health Department 

Pay:  $15.69 per hour  

Work Schedule:   


Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities.  For more detailed information, please visit our benefits page at SCBenefits.


The Medical Call Center Specialist position works with the Sedgwick County Health Department (SCHD) clinic team to provide excellent customer service for people seeking health information and clinic appointment scheduling. The position answers calls from the public regarding services, medical appointments, and medical- related COVID-19 and other vaccine-related disease and health-related questions. Schedules medical appointments for Preventive Health services according to program guidelines. Serves clients with a friendly and professional demeanor. Processes client data and ensures client confidentiality. Ensures fiscal processes comply with departmental policies and procedures. Preventive Health services include Immunizations, Family Planning, and Sexually Transmitted Infection Clinics.


Serve as primary Call Center Specialist for SCHD

  • Talk to the public, businesses, agencies, and organizations over the phone and in-person using good customer service and listening skills
  • Assess clients over the phone using flow charts and algorithms to schedule clinic appointments
  • Accurately enter client information into forms and electronic health record
  • Provide accurate and up to date information related to vaccine-preventable diseases and other health-related topics to the public in accordance with CDC and program guidelines
  • Use good communication skills to respond appropriately to misinformation
  • Accurately and timely route calls as needed to medical staff, epidemiologists, SCHD supervisors, or agency partners


Ensure accurate documentation of client data

  • Scan and name patient forms and upload into electronic health record system
  • Accurately enter data into electronic health record and other electronic tracking systems as needed
  • Conduct timely audits of data to verify information is correct and complete
  • Correct errors in a timely manner
  • Follow HIPAA policies


Perform other administrative duties

  • Track call types and call volume, analyze trends and report through a standard report and distribution process
  • Ensure appointment reminders are sent in timely manner
  • When needed, perform check in and check out of clients in person at SCHD clinic.
  • Assist supervisor with administrative tasks
  • Communicate needs, concerns, and issues to supervisor
  • Assist in training new staff


Minimum Qualifications: Certification as a Certified Nursing Assistant or phlebotomist or other professional licensure or training which provides certification of skills and competencies necessary to complete the essential job functions of the position. Experience in a medical field completing patient assessments. One year of experience with Microsoft Office. In order to comply with the requirements of the federal health care staff COVID-19 vaccination mandate, all employees of COMCARE and the Health Department must be fully vaccinated. All offers of employment are contingent upon submission of vaccination documentation prior to start date. 


Preferred Qualifications: Certification as a Medical Assistant. Two years of work experience in a medical field completing patient assessements. Bilingual in English and Spanish or Vietnamese.


It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number for employment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.

Nearest Major Market: Wichita

Job Segment: Call Center, Customer Service, Bilingual