Performance Improvement Manager - COMCARE

Department:  COMCARE 

Pay:  $47,294.00 annually 

Work Schedule: M - F, 8a - 5p 

Responsible for complex work related to organizational performance improvement, corporate compliance/documentation integrity, risk management, strategic innovation and the coordination of agency training.

Performance Improvement Activities

• Serves as clinical expert for testing and implementation of new or enhanced functionality within our electronic health record and represents COMCARE on vendor user groups.
• Takes an active lead in facilitating time-limited quality improvement work groups with a focus on system and process improvement.
• Facilitates Peer Review activities. 
• Works with Strategy Team members to identify focus group needs and executes this with the goal of improving the patient experience, quality of services or building workflow efficiencies.
• Collects, analyzes and trends complex data from our Population Health Tool (ProAct) and develops continuous improvement activities around high risk/high cost populations.
• Assists in generating energy around new agency initiatives and helps establish learning events.
• Completes organizational surveys and summarizes findings.
• Spends time on a routine basis at all programs to determine/identify needs of staff and managers and to evaluate if work flows are executed as documented.

Organizational Training

• Conducts an organizational training needs assessment on an annual basis.
• Leads the way by facilitating CPI training and developing the annual training schedule.
• Develops and maintains a central depository of mandatory staff trainings.
• Develops curriculum and executes training as warranted.
• Assists in evaluating course content in Relias.
• Develops a plan of routine policy review/updates.

Coordination of internal and affiliate quality and integrity documentation review activities

• Assures consistency in training strategy around service definitions and documentation practices.
• Works closely with affiliate leadership to assure they are in compliance with all training and documentation requirements.
• Tracks and assures all staff complete required compliance and fraud/waste/abuse training.
• Primary contact for questions and consultation related to compliance, documentation, agency standards, policies, etc.
• Coordinates and participates in retrospective clinical record reviews. Generates reports for monthly meetings.
• Initiates the more complex and focused audits and works with leadership to mitigate any identified issues.
• Guides and directs the activities of the Compliance and Performance Improvement Specialist position.

Minimum Qualifications:  Master’s degree from an accredited college or university in Social Work, Psychology or other Human Service Field. Must hold respective licensure at the Master level with the Kansas BSRB. Demonstrated knowledge of quality improvement principles and regulatory compliance as well as an ability to understand and apply applicable state/federal regulations relevant to mental health, substance abuse, HIPAA and corporate compliance. Demonstrated ability to form quick and lasting relationships and ability to communicate audit findings in ways that others do not feel criticized. Knowledge and experience with collaborative leadership and working within teams, as well as, across and up/down an organization is required. Five years’ experience in a physical or behavioral health setting with supervisory experience or any equivalent combination of training and experience. Must have a valid Kansas Driver’s license and current proof of automobile insurance. Must be able to safely operate a motor vehicle and meet driver qualification standards as set forth in Sedgwick County’s Fleet Vehicle Operation and Usage policy.

It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number for employment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.