Customer Service Associate Front Desk - Bilingual - HEALTH

Department:  HEALTH

Pay:  $16.87 per hour. 

Work Schedule: Mon-Wed 8:00am-5:30pm,Thur 9:30am-7:00pm.Fri 8am-12:30pm/12:30pm-5pm,Occasional weekends or evenings 

The Customer Service Associate supports the Sedgwick County Health Department and its mission by welcoming the community and providing exceptional public service. This position serves as a vital member of the clinic team by providing direct patient interaction, performing accurate and timely data entry, and ensuring fiscal processes comply with departmental standards.  Communicates with the multidisciplinary team to provide competent, culturally appropriate, and customer focused care.    Provides Spanish interpretation to Spanish-speaking clients as needed.  Employee will provide support during public health emergencies (Activation Level 1).

Provide direct client interactions

• Welcome and assist internal and external customers
• Identify customer needs, clarify information, research issues; provide information and resources to clients as needed
• Provide accurate and up to date information to clients
• Schedule, reschedule, cancel and send reminders for customer appointments
• Informs patients of financial obligations, payment requirements, and encourages initial payment of fees at time of service
• Check-in and check-out clients politely and professionally
• Assists Spanish speaking clients when needed

Perform accurate and timely data entry

• Collect and enter insurance and/or financial information from clients
• Collect and verify client demographic data
• Accurately enter data into required electronic health record and other databases
• Create/update medical records
• Audit data to verify information is correct, timely, and complete

Collect, document and submit client payment information

• Collect and post client payments accurately according to protocol
• Complete and submit accurate reports of payments received per policy and procedure
• Maintain and audit assigned cash bag per protocol

Minimum Qualifications: High School Diploma or equivalent. Must complete Federal Emergency Management Administration (FEMA) IS 100 and 700 courses within 30 days of employment. Must pass Workforce Center English/Spanish fluency testing with a score of 85% for fluency and 70% for office grammar and spelling to be completed after interview.

Preferred Qualifications: High School Diploma or equivalent. One-year experience, billing, medical office, and/or customer service environment.

It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Human Resources by phone at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777). Do not use this phone number for employment questions. This number is provided only for those requiring ADA assistance. You will be contacted should the department feel that you are a qualified candidate.