Engagement Care Specialist (Care Coordination) - COMCARE

Department:  [[cust_personnelSubarea]] 

Pay:  $23.69 per hour  

Work Schedule: 40 hours per week. Mon-Fri 8:00am-5:00pm  

Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities.  For more detailed information, please visit our benefits page at SCBenefits.

This is a highly visible position requiring advanced communication and planning skills. The Engagement Care Specialist is focused on improving the whole health of persons with severe persistent mental illness (SPMI), severe emotional disturbance (SED), co-occurring disorders (COD), or with a mental health or substance abuse need. This position focuses on engagement with patients to collaborate with primary care providers, hospitals, specialty providers, mental health providers, and community resources in a team-based approach to care that is intended to optimize the overall health of those served. Engagement Care Specialists work to increase utilization of preventive care, reduce emergency room utilization and hospital readmissions, and positively impact social determinants of health which could result in reducing health care costs. The employee in this position must be able to complete complex tasks by applying standard office policies, authorized instructions, and past precedents to achieve a desired outcome.

Patient engagement and education

• Provide outreach to individuals who have a severe mental illness, serious emotional disturbance, those with a mental health or substance abuse need
• Serve as a linchpin for the CCBHC program to include access, referral, follow through, and follow up for services
• Engage patients and families to better understand mental and physical health conditions
• Provide whole person health screening and assessments
• Utilize motivational interviewing techniques to facilitate change
• Utilize positive reinforcement and encouragement to promote patient engagement
• Provide transportation to support client attendance in medical appointments and other therapeutic goal-related activities

Care Collaboration

• Be a system navigator and point of contact
• Serve as an extension to service providers through activities geared towards collaboration of care
• Identify and foster strong working relationships with other community providers
• Address barriers for success
• Assist patients in understanding relevant details from medical appointments
• Facilitate care transitions to behavioral health services
• Make collateral contact with doctors, family members, designated team members, etc.
• Collaboration and follow through on access to preventive and health promotion services

Complete documentation and track progress

• Complete documentation in an accurate and timely manner and in compliance with agency, CCBHC, state, and federal requirements for coding and content
• Collect and enter patient vitals
• Ensure confidential communication of patient health information
• Monitor and follow up to ensure that needed care is not only offered but accessed
• Monitor adherence to treatment plans and evaluate effectiveness
• Enter data accurately in electronic health record and program spreadsheets
• Understand and work toward achieving CCBHC program outcomes

Minimum Qualifications: Bachelor’s degree in a behavioral or physical health care field, or an equivalent combination of education and experience in behavioral or physical health care, with one year of experience substituting for one year of education. Per Sedgwick County policy, this is a driving level position that requires a valid US driver’s license without restrictions and current proof of automobile insurance. Must have access to personal passenger vehicle to complete the driving duties of the position. Meet the specifications as outlined in the CMHC/CCBHC licensing standards and pass KBI, DCF child abuse check, DCF adult abuse registry, KDADS Nurse Aide and Criminal Record check, National Sex Offender Registry check, and motor vehicle screens.

Applicants have rights under Federal Employment Laws. Please find more information under the following link.  Apply for a Job | Sedgwick County, Kansas