WIC Client Care Specialist - HEALTH

Department:  HEALTH

Pay:  $16.87 per hour.  

Work Schedule: Monday - Friday 8:00am-5:00pm, Staff rotate one evening a week & work 9:30am - 6:30pm  

Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities.  For more detailed information, please visit our benefits page at SCBenefits.

The Women, Infant, and Children’s (WIC) Administrative Support II position works to meet the mission of the Sedgwick County Health Department by carrying out one-on-one personalized assistance and coordination for WIC services. This position rotates through three primary WIC areas; clinic front desk, gathering client’s medical data and the WIC call center.  The position also determines the client income eligibility, and issues the client’s food benefits. This position requires a thorough knowledge of WIC program policies and procedures. Employee will provide support during public health emergencies (Activation Level 1).

Customer Service and Outreach Support

• Welcome and assist internal and external customers
• Follow policies, procedures and workflows
• Identify and clarify client needs, research issues, and provide program education to assist clients in the understanding of how WIC works
• Refer and document community referrals
• Schedule, reschedule, cancel and send reminders for client appointments Manage email inboxes and faxes; monitor and respond to requests
• Rotates through three primary areas: clinic front desk, performing medical data, and call center
• Gather clients medical data: includes taking heights/lengths, weights and using a lancet to draw a finger poke blood sample for hemoglobin and lead tests for women, infants and children ages 1 to 5
• Issue food benefits
• Provide guidance, and document the clients’ secondary nutrition education appointment contact
• Promote breastfeeding, including providing education and referrals to address mother’s needs; handle return of breast pumps
• Manage supply inventories of office, including printing materials and medical supplies
• Provide WIC outreach: mailings and in-person events
• Manage incoming client referrals from IRIS software
• Screen immunization records to ensure up-to-date status
• Distribute and collect surveys for WIC services
• Meet program client contact productivity standards
• Follow and document HIPAA regulations and WIC confidentiality
• Provide and discuss voter registration/declination with client and interoffice voter form to County elections office
• Reports and provides written documentation to supervisor on client complaints

Documentation and Recordkeeping

• Complete data entry for clients(demographic information and other program software fields)
• Verify and document insurance and/or income eligibility/verification of client proofs
• Provides client appointment letters
• Complete monthly reports, including information for no-show appointments, certifications ending, and no-show/ no-reschedule
• Assists with record/file management by boxing charts for storage
• Complete personal WIC daily hours report

WIC Call Center

• Schedule, reschedule, and answers client questions over the phone
• Mails next appointment letters
• Communicates by email with site supervisors on clients needing a return phone call or additional information
• Prepare and send verification of certification for out of state transfers

Minimum Qualifications: High School Diploma or equivalent. One year of experience in customer service, office administration, or a related field. Must complete Federal Emergency Management Administration (FEMA) IS 100 and 700 courses within 30 days of employment.

Preferred Qualifications: Two years of experience in customer service, office administration, or a related field. CNA, CMA, MA, HHA. Bilingual in English and Spanish.

Applicants have rights under Federal Employment Laws. Please find more information under the following link.  Apply for a Job | Sedgwick County, Kansas